FOR ALL ELKA PRODUCTS - Shipping directly to our factory

To ship your shock absorbers directly to our Factory Service Department for servicing, simply follow these easy steps:

1. Call our Customer Service Department to get a Return Goods Authorization Number (RGA Number) at 1-800-557-0552 or 450-655-4855. This number is mandatory for all incoming packages. Without this return number, no service is done.
   
   
2. Print and fill out completely the Service Work Order form (PDF file format) or use the one found on the last page of your Owner's Manual.
   
   
3. Download, print and fill a Commercial Invoice (PDF file with tool tips). For help on how to fill the form, leave your cursor over a field to display the tips. This form is mandatory for customs purposes. Include the form along your shipment's paperwork.
   
   
4. Clean your shocks thoroughly using gentle detergent. Wrap your shocks individually before placing them in a box to avoid damage during shipping. Any damage occuring during shipping is your responsability. Full shipping insurance is recommended. Place your completed form on top inside your package.
   
   
5. Download, print and fill the Direct Shipping Label (PDF File). Place this label on top your package.
   
   
6. Ship your package to the address below. Make sure to get a tracking number from your shipping company. Elka Suspension cannot do anything to help you track your package unless we have received it.
   
   
7. Wait for a call from our technicians to confirm reception. Turn-around time is usually between 7 to 10 days from the moment we receive your package.

Send to:

Elka Suspension Inc. - Factory Service Department
1585-M, De Coulomb, Boucherville, Quebec, Canada, J4B 8J7

FOR NON-ELKA PRODUCTS - Shipping directly to our factory

To ship your shock or forks directly to our Moto Service Department for servicing, simply follow these easy steps:

1. Call our Customer Service Department to get a Return Goods Authorization Number (RGA Number) at 1-800-557-0552 or 450-655-4855. This number is mandatory for all incoming packages. Without this return number, no service is done.
   
   
2. Print and fill out completely the Service Work Order form (PDF file format).
   
   
3. Clean your shock or forks thoroughly using gentle detergent. Wrap them individually before placing them in a box to avoid damage during shipping. Any damage occuring during shipping is your responsability. Full shipping insurance is recommended. Place your completed Service Work Order Form on top inside your package.
   
   
4. Download, print and fill the Direct Shipping Label (PDF File). Place this label on top your package.
   
   
5. Ship your package to the address below. Make sure to get a tracking number from your shipping company. Elka Suspension can't do anything to help you track your package unless we have received it.
   
   
6. Wait for a call from our technicians to confirm reception. Turn-around time is usually between 7 to 10 days from the moment we receive your package.

Send to:

Elka Suspension Inc. - Factory Service Department
1585-M, De Coulomb, Boucherville, Quebec, Canada, J4B 8J7